FAQ

The best way to reach us is by sending an email to info@wiseguyoriginal.com.

You can also use the chatbox in the corner of our webshop. We’ll try to respond as quickly as we can, but just a heads up – it’s only active during our working hours, which might be a bit different depending on your time zone.

Europe
Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Switzerland

Standard shipping 6.90,-
Free shipping from 129.90,-

*With the exception of Scandinavia, which has a flat shipping rate of 25,-.
*We're not shipping to the UK right now due to some logistical challenges, but if you're eager to get your hands on Wiseguy Original products, just shoot us a message at info@wiseguyoriginal.com!

USA
Standard shipping 6.90,-
Free shipping from 129.90,-

Australia, Canada
Flat shipping rate of 25,-

It depends where you are located. We work with different logistical centers around the world and some ship on the weekend, others don’t so please don’t count on it - we don’t want to overpromise.

Delivery usually takes between 5 - 12 business days. Express delivery takes 5 - 8 business days.

We deliver from the Netherlands or Thailand.

If your country isn't included in our standard shipping policy, don't hesitate to contact us! We'll try to figure out a way to ship to your location. Send us a message at info@wiseguyoriginal.com.

Shipping times and courier options can vary widely. Also keep in mind that there may be higher shipping costs and potential duty fees that could be your responsibility.

To initiate a return*, there are two ways to reach us. You can either send an email to info@wiseguyoriginal.com or use the chat box located in the bottom right corner of our website.

However, it's important to note that while we don't offer direct exchanges, if you intend to replace your suspenders with a different pair, we kindly request you to place a new order once your refund has been processed.

*Please be aware that our outlet and custom products are not eligible for returns or refunds.

After you have reached out to us regarding your return, we will provide you with a return label that includes the address of the return location. Please be aware that the logistics and shipping costs for the return will be your responsibility. In the rare situation that you receive a defective or wrong product, we will gladly and logically refund you for the return shipping expenses.

Once we get your return, we'll quickly refund you.

We don't offer direct product exchanges. Instead, please return the item you no longer want. One we've processed the return, you can place a new order for the product you want.

*Please note that our outlet and custom products are not eligible for returns or refunds.

Enter your email. We'll send a six-digit login code. Enter this code on the website, and your account is created! If you don't see the code in your email, please check your spam folder.

After creating your account, click the person icon at the top to manage your profile, add an address, or update information.

To log in, type your email on our login page. We'll send a six-digit code to that email. Enter the code, and you're in – no need for passwords! If you can't find the code, check your spam folder.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, iDEAL, Shop Pay, and UnionPay.

While paying by invoice is not our standard payment method, we do make exceptions in certain situations. If you would like to explore the possibility of paying by invoice, please send us your request at info@wiseguyoriginal.com

If there's an error in your contact information please email us at info@wiseguyoriginal.com from the same email address you used to place your order. Be sure to include your order number and the correct information that needs to be updated, and we'll sort it out!

While our order processing is typically immediate and automated, you can always email us at info@wiseguyoriginal.com. We can't guarantee that we can make changes to your order, but we'll always do our best!

Once your order's processed, canceling directly becomes challenging. Email us at info@wiseguyoriginal.com, and we'll see what we can do.

If you don't see our email, check your spam folder. If it's not there, email us at info@wiseguyoriginal.com using the same email with which you placed your order.

If you're missing an item from your order, contact us at info@wiseguyoriginal.com using the email you used to place your order. Be sure to include your order number in the message. We'll make this right for you!

If you received the wrong product, send us some photos of the item you did receive at info@wiseguyoriginal.com using the same email you used to place your order. Be sure to include your order number in the message. We'll sort this out for you!

Our ‘Never Let You Down’ guarantee is always in effect, and we'll make sure to stick by it!

Pretty please, don't leave a review until we've fixed the problem, because we always will.

For questions, email us at info@wiseguyoriginal.com, or click on the chat button located at the bottom right corner to talk to us directly.

If your Suspenders have accompanied you on many adventures and are looking a bit more rugged than you'd prefer, check out our Care Guides here.

Oh no, we're really sorry about that! Please send us photos of the damage to info@wiseguyoriginal.com from the email you used when placing the order, and be sure to include your order number. We'll fix this for you!

Our leather Suspenders, crafted from authentic full-grain leather, may occasionally leave markings on your garments, which can happen with leather products. We recommend treating the affected area immediately by spraying or rubbing vanish or stain remover prior to washing.

• Grab a flat screwdriver
  To swap the ends of these suspender straps, you'll need a small flat screwdriver. Start by examining the strap, where a small metal stud adjusts the size of the suspenders. Also take note of the leather loop that can slide up and down.
• Unscrew the stud
  There's a screw holding the metal stud in place. Unscrew the stud using the small flat screwdriver, turning counterclockwise. Move the leather loop over the metal stud to open up the strap. Once you've taken off the stud, slide off the current attachment style from the strap.
• Slide on the new end
  Now, put on the new piece you want to use instead. Place the stud back onto the suspenders, lining it up with the screw hole. Use the small flat screwdriver to tighten the screw and keep the stud in place. Slide the leather loop back over the metal stud toward the ends of your suspender strap. Your suspenders are now good to go.

• Locate the rivet
  Look at the ends of the suspender straps, note the metal rivet on the back of the leather connector part. The metal rivet keeps the ends of the leather together, creating a space for the attachment part to fit in.
• Wiggle it open
  To get started, gently wiggle open the leather cover to reveal the space where the attachment part sits.
• Slide on the new end
  Now, slide off the current attachment part from the leather connector. Next, introduce the new attachment style you prefer and slide it into the designated space. Lastly, close the leather end by aligning the metal rivet with its original position. Give it a gentle push until the metal rivet pops out again.

When we mention ‘Size’ it is related to your height. ‘Width’ is related to the width of the straps; these vary from 0.75 inch / 2 cm to 1.36 inch / 3.5 cm.

M/L is our default and is used for the biggest part of our products. S/M and XL/XXL are available for a few specific suspenders.

Wiseguy Original Suspenders come in three widths: Skinny, Slim and Wide.

Skinny: 0.75 inch / 2 cm
Slim: 1 inch / 2,5 cm
Wide: 1.36 inch / 3,5 cm

Suspenders

S/M: 5’3" - 5’11" / 1.60 m - 1.80 m

M/L: 5’9” - 6’4” / 1.75 m - 1.95 m

XL/XXL: 6’8” - 6’10” / 1.85 m - 2.10 m

*If your size isn't available in a specific model, we can create a custom one for you, though custom fees will apply.

Looking for more specific measurements for each type of suspender? Below you'll find the length of suspenders based on their material.

Leather Suspenders
S/M Front: 90cm/35" - Back: 45cm/18"
M/L Front: 100cm/39" - Back: 50cm/20"
XL/XXL Front: 110cm/43" - Back: 60cm/24"

Elastic Suspenders
S/M Front: 76cm/30" - Back: 25cm/10"
M/L Front: 86cm/34" - Back: 35cm/14"
XL/XXL Front: 96cm/38" - Back: 45cm/18"

Canvas Suspenders
S/M Front: 90cm/35" - Back: 35cm/14"
M/L Front: 100cm/38" - Back: 40cm/15"

Sign up for our newsletter and claim a $10/€10 discount on your purchase! Just spend over $59.90/€59.90 to unlock your savings. Keep an eye on your email for the discount code! (If you don't see it, check your spam folder).

Yes, you can! Choose the model of suspenders you'd like, and let us know your measurements. One of the great benefits of custom sizing is that you can skip the back adjuster, making them even more comfortable to wear.

Send us an email at info@wiseguyoriginal.com with your chosen model and measurements, and we'll discuss the timeframe and possibilities!

1. Grab a soft measuring tape (also called a tailor’s tape).
2. Find the spot on the top of your waistband where one of the front straps of the suspenders would attach.
3. Starting at that spot on the front of your waistband, drape the measuring tape up across your chest, over your shoulder, and down your back.
4. Continue the tape straight down your back to the same point on your waistband (directly opposite the front attachment point). It’s easiest if you place the beginning of the tape (the zero point) at the back of your waistband first.
5. Keep holding the start of the tape at the back of your waistband, then check the measurement at the front.
6. Record that measurement.
   
   Need help?
   If you're still unsure about your measurement or how to take them, feel free to reach out! Send us an email at info@wiseguyoriginal.com.

Yes, there is a one-time customization fee of $35/€35 per order that includes custom products. This fee covers the customization process, no matter how many custom suspenders you include in a single order. Whether you order one pair or several custom products, you’ll only pay the $35/€35 fee once per order.

Since the suspenders are customized to your specific size, we unfortunately cannot accept returns for them due to the personalization.

Custom products are still eligible for our 3 + 1 promotion.

The customization fee of $35/€35 is only charged once per order, no matter how many custom products you include. So, if you order multiple custom products, you’ll still only pay the $35/€35 fee once.